Techniques for results-oriented communication

Communication is a direct reflection of the professionalism and competency of individuals and of the companies for which they work. Before writing that email, making that phone call or giving that presentation, it’s imperative to know who the audience is, how to best address that audience, and how to deliver the message in a professional and proficient manner. Through a blend of classroom and online assignments, you will learn how to do all of the above with confidence.

Speech bubblesBenefit to Participants

  • Learn the best practices for communicating with the audience – whether colleagues, supervisors, employees or customers
  • Improve written, verbal, and presentation skills to communicate more effectively and professionally to achieve company goals
  • Practice using your workplace situations for communication assignments
  • Instructor provides feedback on each communication assignment
  • This course is a blend between classroom and online delivery. Participants will meet in
  • the classroom for the first session, sessions 2- 4 will occur online, and the final session will be in the classroom

Who Should Attend

  • Professionals in functional and technical areas who communicate with others outside their department
  • Millennials and other early career professionals
  • Leaders who want to communicate more effectively
  • Individuals transitioning into a management role

Session Topics

Foundations of Communication
First Class Session

  • Learn and apply business communication principles
  • Learn to analyze the audience and to choose appropriate channels of communication
  • Practice and feedback in the classroom

Routine/Neutral Communication
Second Week, Online

  • Demonstrate effective communication via email and other routine channels
  • Understand “Netiquette”
  • Practice and assignment feedback online

Persuasive Communication
Third Week, Online

  • Learn and apply the “Attention, Interest, Reducing Resistance, Action” (AIRA) pattern using real-world scenarios verbally and in business report writing.
  • Practice and assignment feedback online

Delivering Bad News (While Maintaining Goodwill)
Fourth Week, Online

  • Demonstrate awareness for the importance of delivering bad news with sensitivity and professionalism, with the workplace audience in mind
  • Practice and assignment feedback online

Delivering Effective Presentations
Final Class Session

  • Create and present an effective PowerPoint presentation to a face-to-face audience using professional speaking skills to establish credibility
  • Practice and feedback in the classroom


April 24 & May 22, 2018
8 a.m. – Noon
CSU College of Business in Fort Collins, with three weeks of online work between the class sessions

Oct. 5 & Nov. 2, 2018
8 a.m. – Noon
CSU Denver Center in Denver, with three weeks of online work between the class sessions

Program Fee
$500 – includes tuition, continental breakfast, coffee breaks and educational materials
Contact us for group or alumni discounts.

Brenda Ogden, M.S.B.A, M.Ed.