Part of the Executive Education series, this course will teach you techniques for results-oriented communication.


When: April 6, 8 a.m. – Noon; April 10 – 28, online; May 4, 8 a.m. – Noon
Registration: Online by March 27. Course number: BSLL 3030
Where: CSU Denver Center, Executive Education Center, 475 17th St., Second Floor Atrium, Denver
AND your computer
Program Fee: $500, or $425 if you register before Feb. 23. Contact us for group or alumni discounts.
Includes: All instruction, continental breakfasts, coffee breaks, and course materials
Instructor: Brenda Ogden, M.S.B.A, M.Ed.

What You'll Learn

Communication is a direct reflection not only of the professionalism and competency of individuals but also of the companies for which they work. Before writing that email, making that phone call or giving that presentation, it’s imperative to know who the audience is, how to best address that audience, and how to deliver the message in a professional and proficient manner. Course participants will learn how to confidently do all of the above.

This course provides the best practices for communicating with the audience – whether colleagues, supervisors, employees or customers – regardless of the industry in which participants work. Attendees will improve their written, verbal, and presentation skills to communicate more effectively and professionally to achieve company goals. It is delivered through a blend of classroom and online assignments. Students will be asked to draw from their workplace for their communication assignments in order to practice real-world examples.

Who Should Attend

Anyone in a professional business setting whose job involves communicating with customers, colleagues, supervisors, etc.


Foundations of Communication
Thursday, April 6, 2017, 8 a.m. – 12 noon

  • Learn and apply business communication principles
  • Learn to analyze the audience and to choose appropriate channels of communication
  • Practice and feedback in the classroom

Routine/Neutral Communication
Week of April 10, Online

  • Demonstrate effective communication via email and other routine channels
  • Understand “Netiquette”
  • Practice and assignment feedback online

Persuasive Communication
Week of April 17, Online

  • Learn and apply the “Attention, Interest, Reducing Resistance, Action” (AIRA) pattern using real-world scenarios verbally and in business report writing.
  • Practice and assignment feedback online

Delivering Bad News (While Maintaining Goodwill)
Week of April 24, Online

  • Demonstrate awareness of importance of delivering bad news with sensitivity and professionalism, with the workplace audience in mind
  • Practice and assignment feedback online

Delivering Effective Presentations
Thursday, May 4, 2017, 8 a.m. – 12 noon

  • Create and present an effective PowerPoint presentation to a face-to-face audience using professional speaking skills to establish credibility
  • Practice and feedback in the classroom


Sign up online by March 27, using course number BSLL 3030.

Register now


For more information, please contact College of Business executive programs by calling (970) 491-4331 or emailing


CSU Denver Center, Executive Education Center, Second Floor Atrium, Denver