I research economic and social value in services, sales, and society.
A big question I'm always asking is: How can we use emerging insights about value to design better experiences?
I collaborate with for-profit, non-profit, and social enterprise organizations to understand their customers, develop compelling value propositions, and craft strategies, messaging, and experiences that resonate.
My value creation research pushes the boundaries on how we think about, measure, and model value creation. My research is published in premier and leading journals such as the Journal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Service Research, Journal of Personal Selling & Sales Management, Journal of Public Policy & Marketing, and others.
My teaching at the undergraduate and graduate levels focuses on Design Thinking and Cross-Cultural marketing, but I have also taught courses on Global Marketing Strategy, Business + Social Impact, International Marketing, Marketing Management, Marketing for Sustainable Enterprises, Selling & Sales Force Management, and Marketing Principles.
Prior to working in the university, I worked in marketing and global account management with Sprint and AT&T before completing my Ph.D. at the University of Tennessee.