Brenda Ogden, M.S.B.A., M.Ed., has been a member of the teaching faculty for the management department and Early Career MBA in the College of Business at CSU for more than 18 years. She teaches general management/organization behavior, business communication, and related subjects and is dedicated to engaged learning and providing the optimum student experience in the classroom. Currently, Brenda also serves as Client Services Manager for Graduate Programs in the college and oversees many of the support functions for the online enterprise programs and Assurance of Learning in the college. She also recruits, hires, and manages the online facilitators for these programs. Brenda has been deeply involved in online learning environment since 1997 and is dedicated to providing best practices for instructional design related to online education. In addition to her roles at CSU, Brenda consults with a variety of organizations to improve communication processes, training programs, and general management processes. She also serves as the director of chapter relations for the Sigma Iota Epsilon (SIE) National Office; SIE is the honorary and professional society of the Academy of Management.